The following policies and procedures are addressed below. Please familiarise yourself with the contents.
Booking, Cancellation, Late Arrival, Covid-19, Medical History, Draping, Massage Oils & Lotions, Personal Hygiene, Communication, Professionalism, Sexual Harassment, Right of Refusal, Payment, Client/Therapist Expectations
Bookings for massages can be made up to hour before the treatment is required. This is based on the availability of the therapist.
Walk in clients are welcome based on the availability of the therapist.
To confirm an online booking, a full payment is required. The booking will remain pending until payment is received or telephonic arrangement for payment is made.
At CKW we understand that unanticipated events happen. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
In most cases, a 24-hour advance notice is required when canceling an individual appointment.
If you are unable to give us the minimum 24-hours advance notice, you will be charged the full amount of what would have been your treatment fee.
Should you either forget or consciously choose to forgo your appointment, you will be considered a “no-show”. You will be charged for your appointment.
Any person who is not present for their scheduled session during the first 15 minutes (unless having telephoned us they might be late), will be construed by us as a “no-show”.
Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment of the “full” session.
The therapist may or may not go over your allocated time depending on the schedule.
You are welcome to remove your mask during the massage time, if you would like to do so. Masks will still need to be worn in common areas. Masks will still be worn by therapists during the sessions.
MASKS ARE STILL MANDATED in the practice at all times for all clients. Masks are required to be worn during the duration of the time in our practice. If you are unable or unwilling to wear a mask you will not be permitted to get a massage in our office at this time. If you have traveled out of the country or to an area with a high rate of infection within the last 2 weeks we ask that you wait to book a massage until 2 weeks after your return to the area. If you have been ill, we ask that you wait 2 weeks after you recover to book a massage.
All toweling, sheets, bed covers and therapist clothing will be changed prior to your treatment.
The bed will be cleaned before each treatment
Your first session will begin with a brief review of your health history, focusing on problematic or painful areas. This is an important process to determine the course of treatment that will best meet your needs. During this session you will need to disclose information about your health history in order to rule out any contraindications for massage. In some cases, you may be asked to provide a written release from your primary care physician in order to receive massage. Keep in mind that your medical records will be held confidential. In some cases, the information from your chart may be shared with other health care providers, but only with your written permission.
The nature of most massage therapies requires direct skin contact in order to accurately view involved body parts/areas and apply oils, lotions, or other lubricants as needed. You will be asked to undress to your comfort level. During traditional massage sessions, clients are covered and draped with towels, only uncovering the body part to be worked on. If for some reason, you feel unsafe with this draping style, it will be adjusted to your comfort level. The goal here is to allow you to feel safe and warm. The genitals are never exposed or massaged.
MASSAGE OILS & LOTIONS
Some kinds of massage sessions require the application of oil to the skin. All oils, lotions, and ointments used are 100% natural products. In some cases, essential oils may be added to the basic carrier oils to enhance the therapeutic effects of the massage; if done, the client will be informed of the types of essential oils to be used, their therapeutic benefits, and any risks of allergic reactions.
The actions of our daily lives naturally produce a layer of bacteria on our skin. Some of these bacteria, if forced into skin pores, can cause illness and discomfort (for cigarette smokers, this also includes nicotine). Therefore, for your health and safety, please shower or bathe prior to your appointment.
During sessions, clients are encouraged to relax and inform the practitioner immediately if anything makes them uncomfortable, either physically or psychologically, so adjustments can be made. Though talking may occur during the session, you will be encouraged to save conversation for afterward, as it takes away from your experience of deep relaxation and contact with yourself, as well as the practitioners focus and meditative state of being.
The practitioner will not engage with any client in intimate social or personal relationships. Personal and professional boundaries are respected at all times. The practitioner only performs services for which she is qualified professionally, physically, and emotionally. Referrals to the appropriate specialists are made when working with the client is not within the scope of practice of the massage therapist or not in the client’s best interest. All client information is held confidential. All clients are treated with respect regardless of their age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health, or personal habits.
There is zero tolerance for sexual harassment in my massage practice. The profession of massage therapy ascribes to a code of ethical behavior, and I believe firmly in adhering to those ethical standards.
RIGHT OF REFUSAL
I reserve the right to refuse potential clients for any reason.
Payment for all services is due before or at the time of your visit.
Cash, Direct Deposit and Electronic Funds Transfer are accepted.
CLIENT / THERAPIST EXPECTATIONS
- Massage sessions are by appointment only.
- Avoid a heavy meal before your massage.
- Privacy and confidentiality will be maintained at all times.
- A client / practitioner Informed Consent Agreement must be read and signed, and the client will be provided with a written copy of the massage policies prior to the first session.
- Not every muscular issue you have may be addressed during a given session, but I strive to improve your overall well-being by the time your session is complete.
- Your practitioner reserves the right to refrain from performing massage on clients who appear under the influence of alcohol or drugs.
- Clients must inform the practitioner of any prescription medications being used and for what reason.
- There is no smoking permitted in my practice, and please, refrain from doing so immediately prior to the session. I reserve the right to refuse treatment to any client who has an overabundance of nicotine odor on their skin.